To cancel your rental, please use our contact form.
We will send a return label (within 2 working days) which you’ll be required to use so you can return your breathe ilo device.
Important: Please note that the rental is only considered complete once your breathe ilo order has arrived at our warehouse and has been checked. We recommend to schedule approx. 2 weeks for the return.
If you return the cycle tracker with a label other than our return label, it is very difficult for us to assign and it slows the process down.
In addition, we cannot cover the cost of returning the device with another return label nor give a refund.
What do I have to consider with the active subscritpions in the “breathe ilo 2.0” app?
The PRO subscription or subscrption for measurements via the "breathe ilo 2.0" app are independent of the rental and must be cancelled by you directly in the Play Store or App Store.
Important: To avoid unwanted debits of any subscription, we recommend to cancel the subscription as soon as you have requested the return label from us. For technical reasons, no subscription refunds can be made.
What do I have to consider when packing the breathe ilo cycle tracker?
If available, please reuse the original breathe ilo packaging and the outer box. If the original breathe ilo package or outer box have been damaged, please use alternative packaging making sure that it is solid and compact.
The breathe ilo device should not be able to move around within the packaging and it is important to avoid that it can accidently be switched on. This should not be a problem by using the original breathe ilo package, otherwise we recommend to take newspapers or alternative filling material to fill in any empty spaces.
Important: In case you need to use a new outer box for shipment, please print the attached label and stick it on the outside of the package.